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We’re excited to announce the launch of Approval Capabilities, making your ticketing workflows smoother. Here’s what’s new:

  • Approval Tickets:

    - Create tickets requiring approvals for actions like website updates, access requests, or policy changes.

    - Add or modify approvers at any stage of the ticket lifecycle.

  • Approval Notifications:

    - Approvers receive instant notifications in Slack DMs and email.

    - Notifications include ticket details with one-click options to approve or decline.

  • Tracking & Reporting:

    - All approvals are timestamped and recorded in Ravenna for complete visibility.

    - Syncs automatically across Slack and the Ravenna dashboard.

Approval Capabilites
Approval Capabilites

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Help Desk?

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Designed and built in Seattle, WA — Powered by AI.

Ravenna Software, Inc., 2024

Designed and built in Seattle, WA — Powered by AI.

Ravenna Software, Inc., 2024

Designed and built in Seattle, WA — Powered by AI.

Ravenna Software, Inc., 2024