v 1.2.6
We’re excited to announce the launch of Approval Capabilities, making your ticketing workflows smoother. Here’s what’s new:
Approval Tickets:
- Create tickets requiring approvals for actions like website updates, access requests, or policy changes.
- Add or modify approvers at any stage of the ticket lifecycle.
Approval Notifications:
- Approvers receive instant notifications in Slack DMs and email.
- Notifications include ticket details with one-click options to approve or decline.
Tracking & Reporting:
- All approvals are timestamped and recorded in Ravenna for complete visibility.
- Syncs automatically across Slack and the Ravenna dashboard.